Privacy Policy

How we collect, use, and protect your data

Privacy Policy

Last Updated: February 10, 2025

1. Introduction

This Privacy Policy explains how Drayrates ("we", "our", or "us") collects, uses, and protects your personal information.

2. Information We Collect

2.1 Personal Information

Name and contact details
Account credentials
Business information
Payment information

2.2 Usage Data

Quote history
Rate data
Platform usage statistics
Analytics data

3. How We Use Your Information

To provide and improve our services
To process your transactions
To send service updates and notifications
To generate market insights (in anonymized form)
To maintain platform security
To comply with legal obligations

4. Data Protection

We implement robust security measures:

Encryption at rest and in transit
Regular security audits
Access controls
Data backup and recovery
Incident response procedures

We share data only:

With your explicit consent
To provide our services
With service providers under confidentiality agreements
When required by law

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request data deletion
Export your data
Withdraw consent
Lodge complaints

7. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your session
Remember your preferences
Analyze platform usage
Improve user experience

8. International Data Transfers

We may transfer data internationally with appropriate safeguards.

9. Children's Privacy

Our services are not intended for children under 13.

10. Changes to This Policy

We may update this policy and will notify you of significant changes.

11. Contact Us

For privacy-related inquiries: Email: privacy@drayrates.ai